Custom Software Support

Outsourcing support of business-critical applications to a third party specialist support company, such as SoftTech, will enable you to enjoy a high level of service and quick response times. It will also reduce your company's Overheads and make your business (or IT Department) more efficient. - Why not contact SoftTech today to discuss your requirements?

In most modern business environments we rely on complex applications for day to day operations. When these systems fail the downtime can be very expensive and it becomes essential to get them back quickly. SoftTech Global Ltd has been developing and supporting bespoke applications for over twelve years and we understand the challenges involved in taking on software from a third party or an in-house team.

Taking Over an Existing System

SoftTech has developed an ISO-certified process, "Support Solved", that ensures the safe take-over of existing systems. An outline of the process can be seen below.

Guaranteed SLAs

SoftTech offers guaranteed and tailor-made Service Level Agreements (SLAs) up to 24x7x365, depending on your needs. We have a track record of meeting 99.9% of all our SLAs. This is achieved by using our ISO 9001-certified process for support, which is called "Support Solved".

Maintenance of business applications, (whether written in-house or by a third party), accounts for 40% of our turnover. We are uniquely specialised and have gained a wealth of experience of maintaining business systems for Clients such as the Eden Project, Mitsui Sumitomo Insurance and Exeter Friendly Society.

Custom Software Support

As part of SoftTech's delivery strategy, and to complement our Development Team, we have a team of highly experienced developers whose sole focus is on the support and maintenance of custom software systems, whether written in-house or by a third party. As an example, we have supported the business critical Eden system on an extended SLA for several years.

Our experts are able to 'learn' a system and to reliably support it with or without the help and advice of the original developers. They can do this whatever state the system is in.