Fixed Price Support

With SoftTech's Fixed Price Application Support you can be sure that a team of specialized support developers, (not Help Desk Operatives), will be on hand to solve any issues that may arise on a day to day basis. Through our guaranteed Service Level Agreements (SLAs) we ensure that your software issues are solved when you need them to be solved. The budget will stay as agreed; there are no hidden costs with SoftTech.

What is involved?

For a simple monthly flat fee per system, SoftTech's Fixed Price Application Support will provide inclusive support services for your software systems. This applies whether they are business critical or operational. Our guaranteed SLAs ensure that any downtime is kept to a minimum and that your applications are kept bug free.

SoftTech's Support Services are based on a guaranteed response time and they provide flexible hours of cover, (from normal office hours through to full 24x7 availability). This allows our Clients to match the service to their business needs.

The Benefits of Fixed Price Support

By taking out a Fixed Price Support contract with SoftTech you will gain a team of support developers who are all kept familiarized with your system(s) so that they can act as back up if any one of the team is unavailable on the day you need us. This will ensure that your applications will remain in good operational order and that all SLAs will be met. You will also have a dedicated Account Manager who will provide monthly service reviews and quarterly face-to-face reviews. As already mentioned, we have a track record of meeting 99.9% of all guaranteed SLAs. This is achieved by using our ITIL-inspired ISO 9001 accredited Quality Management System, called "Quality Solved".

What is included?