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SAP Production Support
SoftTech provides production support services and application management services across the entire SAP Business Suite. We particularly focus on mid-tier organizations similar to Fortune 500 companies that require their SAP processes to keep pace with business goals despite limited budgets. Our SAP Production Support and Application Management Services include:
SAP Helpdesk |
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Website Design & Development
Application Development
Mobile Application Development
SAP Support
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An extended-hours Helpdesk to receive and clarify requests for SAP support |
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SAP Support Tickets Resolution |
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SAP Functional support across all the core SAP ERP modules: FI, CO, SD, MM, PP, PS, QM, WM, PM, CS, AM
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Discussion about SAP support requests with the business user, if needed
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Provision of SAP transaction usage-guidance to the business user
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Perform SAP Technical development or SAP Functional configuration/customization
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Validation of ticket resolution with Clients
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Co-ordination of ticket resolution through to production
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Project based development |
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To meet requests, we conduct ABAP enhancements and RICEF development
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Project based development and enhancement
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Assemble functional and technical teams for each project, as required
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SAP Basis Management |
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Daily BASIS maintenance activities. Solution Manager-based landscape optimization
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Transport management; Monitoring; Performance Tuning; Security; and Authorization
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Maintenance through Support Package, Notes, and Kernel upgrades
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Key benefits to your team in working with SAP consulting services |
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Your team is guaranteed the support and availability of SoftTech Consultants at all times
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Fixed budget to cover the annual support costs for the SAP environment
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Our team of Senior SAP Consultants will be available for short projects whenever needed
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Cost reductions will be allowed if your SAP support requirements are less than expected
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The SoftTech Differentiator |
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Close cooperation with end users to solve any SAP usage issues
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Rollout training for end users in areas that generate high support requests and/or SAP usability issues
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Cost effectiveness of onsite/offsite consulting for SAP Functional and ABAP development activities
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